Food service & ordering assistants

The problem

Rush hour is when orders are worth the most and staff have the least time to take them. Phone orders pull someone off the line, drive-thru queues stall on indecision, and misheard customizations turn into remakes and refunds. Every minute of order-taking is a minute not spent making food.

What the assistant does

• Two ordering modes in one assistant: drive-through (quick counter flow, directed to the pickup window) and online (remote ordering with an emailed confirmation).
• Knows the menu and item numbers for rush-hour speed — customers can order by number or by name, with customizations.
• One order summary with the total, exactly once — confirmed, then done. No repeated read-backs.
• For online orders, prepares the structured order and sends the confirmation to the email the customer entered — and never claims an email went out unless it actually did.
• Adapts to the customer's language automatically — the same assistant serves every caller.

Sample conversation

An online order at FOM Kitchen — the customer entered their email in the app before connecting.

Illustrative transcript from the live demo. The emailed confirmation is sent by the assistant's order tool when email delivery is configured for the deployment; the assistant is designed to read the order back instead — never to claim an email was sent — if delivery is unavailable.

Where it connects

Outcomes

Try the live demo

Implementation

A pilot goes live in days: we need your menu with prices and item numbers, your customization rules, the email sender you want confirmations to come from, your branding, and a point of contact. We configure the assistant around your menu, you put the link or QR code in front of customers, and we review the real conversations with you monthly.